JKN Mobile Application: Features, Benefits, and How to Register

The Mobile JKN App is a digital innovation by BPJS Kesehatan that allows you to access the National Health Insurance (JKN) services conveniently—anytime and anywhere. This app has replaced most administrative processes that previously could only be done at branch offices or healthcare facilities.

Through this app, BPJS aims to get closer to the public in maintaining health while providing faster, more efficient, and user-friendly services. So, how do you register and use the Mobile JKN app? Let’s go through the full guide so you can take full advantage of its features!

What is the Mobile JKN App?

The Mobile JKN App is the official BPJS Kesehatan application designed to make it easier for National Health Insurance (JKN) members to access various healthcare services and administrative needs online.

Everything you need—from checking membership status, updating personal data, registering for healthcare service queues, to finding the nearest healthcare facility—can now be accessed quickly and easily right from your phone.

Features of the Mobile JKN App

The Mobile JKN App is BPJS Kesehatan’s digital service available for download on Google Play Store and App Store. It offers various features to help JKN-KIS (National Health Insurance - Healthy Indonesia Card) members access healthcare services and manage administration independently.

Main Features:

●      Member Registration – New members can register as PBPU participants using just their ID number.

●      Membership Information – Displays member data and registered family members.

●      Update Data – Allows updates to phone numbers, email, mailing address, primary healthcare facility (FKTP), and treatment class.

●      Hospital Bed Availability – Information on available hospital beds by class.

●      Covered Medicines – Lists medicines along with content and usage limits.

●      Contribution Bills – Shows PBPU member bills and their family’s.

●      Surgery Schedule – Provides surgical schedules at BPJS partner hospitals.

●      Service Registration – Sign up for queues at FKTPs or referral facilities.

●      Walk Through Audit (WTA) – Rate and provide feedback on FKTP services.

●      Auto Debit & Payment – Guides for setting up automatic payment through banks or e-money.

●      Payment History – Displays payment and penalty records.

●      Service History – Stores medical records, complaints, diagnoses, and therapies.

●      Health Risk Screening – Annual questionnaire for chronic disease risks like diabetes, hypertension, kidney, and heart disease.

●      VA Check – Shows member’s virtual account number.

●      JKN Info – Complete information on JKN-KIS programs, benefits, rights, and obligations.

●      Location – Shows BPJS offices, FKTPs, and referral facilities based on your location.

●      Complaint Service – Direct connection to BPJS Kesehatan Care Center 1500400.

●      Covid-19 Self-Screening – Detects potential Covid-19 infection with location tracking.

●      Doctor Consultation – Consult directly with your registered FKTP doctor.

●      Digital KIS – Digital participant card for healthcare access without physical cards.

●      Health Articles & FAQ – Health tips and answers to common JKN service questions.
 

Advantages of the Mobile JKN App

With continuously updated features, the Mobile JKN App is designed to provide a faster and more efficient service experience for all users.

Key Benefits:

●      Easy and Convenient Access – No need to visit BPJS Kesehatan offices for most services.

●      Online Registration – New participants can register independently via the app, saving time and effort.

●      Complete Billing Info – Access contribution details and payment history.

●      Online Doctor Consultation – Speak with doctors directly without visiting a facility.
 

How to Register for a Mobile JKN Account

Before using the app’s services, you need to register an account:

1. Download the Mobile JKN App from Play Store (Android) or App Store (iOS).
2. Open the app and select Register.
3. Enter your NIK, full name, date of birth, and captcha code, then click Verify Data.
4. Input your active phone number to receive an OTP code, then click Send Verification Code.
5. Tick the agreement box for terms of use and click Next.
6. Enter the OTP code received via SMS in the provided field.
7. Click Register to complete the process.
8. If successful, you will be directed to the main app screen.
    

Tips for Using the Mobile JKN App Effectively

1. Registration and Login

Ensure you have registered using your NIK or BPJS Kesehatan number. Use this account to log in and access all available features.

2. Use the Facility Search Feature

Find the nearest BPJS partner healthcare facilities by location, service type, or name.

3. Utilize the Digital KIS Feature

Access your membership information digitally and use it as proof during treatment without carrying a physical card.

4. Queue Online

If your facility offers online queues, book your number in advance via the app to save waiting time.

5. Check Bills and Payment History

Regularly review and pay contributions on time to keep your services active.

6. Update Participant Data

If your address, phone number, or other data changes, update it directly in the app to avoid administrative issues.

The Mobile JKN App provides easy, fast, and digital access to BPJS Kesehatan services—without the need to visit branch offices or healthcare facilities. This makes managing your JKN membership practical and efficient.

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BFI Finance is licensed and supervised by the Financial Services Authority (OJK), ensuring all transactions comply with regulations. Keep your family financially and health-wise protected because #SelaluAdaJalan with BFI Finance.