Service Information

Financing Agreement Retrieval Procedure

A soft copy of the Financing Agreement Document will be sent via the customer's WhatsApp number, email, or SMS according to the contact information provided during the initial application. The document will be sent as a downloadable link.
The soft copy of the Financing Agreement Document will be delivered within a maximum of 14 working days from the contract activation date for contracts secured by motorcycle or car collateral.
For contracts secured by house certificate collateral, the soft copy of the Financing Agreement Document will be delivered within a maximum of 3 months from the contract activation date.

How to File an Insurance Claim for Collateral Assets

The required documents for filing an insurance claim on collateral assets are as follows:

Type of Damage
Document	Partial	More than 75%	Lost	Remarks
Insurance claim form (as required by the insurance company)	√	√	√	For motorcycles, must be filled and signed by BFI Finance.
Photocopy of vehicle owner's ID card (KTP)	√	√	√
Photocopy of driver’s license (SIM)	√	√	√	Must match the intended vehicle type.
Photocopy of vehicle registration (STNK) and tax notice	√	√	√	Expired STNK will result in claim rejection.
Photocopy of vehicle registration (STNK) and tax notice	√	√	√	Expired tax notice will result in claim rejection.
Photocopy of insurance policy	√	√	√
Original Police Report Receipt (Surat Tanda Penerimaan Laporan)	√	√	√
Photos of the damage	√	√	-	Taken by the insurance company.
Repair cost estimation	√	√	-	Based on assessment from authorized workshop.
Engine and chassis number imprint	√	√	-	Taken by the insurance company.
Original STNK Block Letter	-	-	√
Original Letter of Explanation from the Police (Dirreskrimum Polda)	-	-	√
Original repair receipt	√	-	-	Only required for partial loss claims.
Original and duplicate ignition keys	-	√	√
Original KIR book	-	√	√
Original BPKB	-	√	√
Original or photocopy of invoice (Faktur)	-	√	√	Optional, if available.
Two blank receipts under the name stated in the BPKB (1 with stamp duty applied)	-	√	√
Original insurance policy	√	√	√
Original Vehicle Modification Certificate (Surat Keterangan Rubah Bentuk)	-	√	√	Optional, if available.
Original Vehicle Identification Number (Nomor Identifikasi Kendaraan)	-	√	√	Optional, if available.
Original Subrogation Letter	-	√	√	Required for car claims. Must be signed by the customer and acknowledged by BFI Finance.

How to File a Life Insurance Claim

The required documents for filing a life insurance claim are as follows:

Document	Insurance
Document	CIGNA	COMMONWEALTH	AIA
Insurance claim form (as required by the insurance company)	√	√	√
Photocopy of legalized death certificate issued by the local Civil Registry Office	√	√	√
Photocopy of legalized death statement from the hospital (if the death occurred at the hospital)	√	√	√
Photocopy of legalized death statement from neighborhood authorities (RT/RW), acknowledged by the local sub-district office (Kelurahan)	√	√	√
Original or photocopy of police report if the death was unnatural (e.g., traffic accident, occurred at home, or due to criminal activity)	√	√	√
Photocopy of the ID card (KTP) of the insured and beneficiary/heir	√	√	√
Photocopy of legalized Family Card (Kartu Keluarga)	√	√	√
Original insurance certificate	√	√	√
Legalized Letter of Heir Information / Power of Attorney (original or photocopy)	√	√	√
Original Medical Information Release Authorization signed by the beneficiary	-	-	-
Death chronology letter	-	-	-
Supporting documents (e.g., photocopy of medical resume, lab results, X-ray images, etc.)		-	-

How to Renew the Vehicle Registration Certificate (STNK)

Loan Settlement Procedure

Customers are required to visit the branch office to obtain the payment amount and instructions for the settlement process.
The BPKB (Vehicle Ownership Document) must be collected no later than 7 (seven) working days after the loan is settled.
The BPKB collection may be delegated by providing a Power of Attorney letter (as prescribed by BFI Finance) along with the original ID card of the customer.

BPKB Collection Procedure

The Vehicle Ownership Document (BPKB) will be handed over to the customer no later than 7 (seven) working days upon fulfilling the following requirements:

Collection by the Customer:
• Valid original identification in the form of a valid National ID Card (KTP).
• The branch is required to validate the customer’s identity against the data registered with BFI Finance at the beginning of the contract.
Collection by Authorized Representative:
• Original Power of Attorney letter for BPKB collection, signed by both the customer (as the grantor) and the authorized representative, affixed with a Rp10,000 stamp duty.
• The Power of Attorney must follow the format prescribed by BFI Finance.
• Valid original identification in the form of a valid National ID Card (KTP) from both the customer (grantor) and the authorized representative.
• The customer will be contacted by BFI Finance for validation purposes.

BPKB COLLECTION SERVICE HOURS
Monday – Friday (08:30 – 15:00)
Saturday (08:30 – 10:30)