Beware of Scams! Here's the List of BFI Finance's Official Contacts and Channels

Looking for BFI Finance's Call Center? Make sure you're reaching BFI Finance through the following official contacts and channels to get accurate information and support.

Fraud in any form that harms consumers—financially or otherwise—should never be taken lightly, especially when it happens under the name of a trusted institution. BFI Finance is no exception. A number of customers have fallen victim to scams carried out by irresponsible parties impersonating BFI Finance. The tactics vary widely, from sharing fake phone numbers claiming to be BFI Finance, pressuring victims to transfer funds, to requesting personal data. These scams often target customers with tempting offers such as installment payment relief, easy fund disbursement, or personal data "verification."

To avoid falling victim to these increasingly creative scams, here's what you need to know to recognize and handle them.

List of BFI Finance's Official Contacts

The first thing you need to do is get familiar with BFI Finance's official channels and contacts. Here's the full list you can reach out to for concerns, feedback, or questions:

• Call Center: 1500018
• WhatsApp: 08821 15000 18
• Email: [email protected]
• Website: www.bfi.co.id

Official BFI Finance Social Media:

• Instagram: @bfifinance
• TikTok: @bfifinanceofficial
• YouTube: @bfifinanceofficial
• Facebook: @BFIFinanceID

Branch and POS Operating Hours:

• BFI Finance Branches:
  • Monday – Friday: 08:15 AM – 04:30 PM (WIB)
  • Saturday: 08:15 AM – 12:00 PM (WIB)
• POS (Point of Sales):
  • Monday – Friday: 08:30 AM – 04:45 PM (WIB)
  • Saturday: 09:00 AM – 12:45 PM (WIB)

Important! BFI Finance only communicates with customers through the official channels listed above. Any communication outside of these should be treated with suspicion.

Common Signs of Scams Impersonating BFI Finance

Here are the most common types of fraud carried out under BFI Finance's name:

1. Requests for a money transfer as a "requirement" for loan disbursement or approval. Be wary of any request to transfer money to a personal account or an account that cannot be verified as an official BFI Finance account. BFI Finance never asks for money or administrative fees to be transferred to a personal account or even to a legitimate BFI Finance account.
2. Suspicious links (not from the bfi.co.id domain). Never click on links that don't come from BFI Finance's official domain, bfi.co.id. These are likely fraudulent websites designed to steal your personal information or lead you into harmful situations.
3. Communication from personal or unregistered phone numbers. BFI Finance's only official numbers are the ones listed above. Be cautious of anyone contacting you from a different number while claiming to represent BFI Finance. When in doubt, confirm immediately through BFI Finance's official Call Center at 1500018.
4. Requests for OTP codes or personal information via phone call or text message. BFI Finance will never ask for your OTP code, password, PIN, or any verification code to be shared with anyone. Always share your information exclusively through BFI Finance's official and verified channels.
5. Promises of fund disbursement without a clear, official process. Be suspicious of offers that promise unusually fast or effortless approval, such as disbursement within minutes, no document verification required, or a "100% guaranteed approval."

Keep in mind: BFI Finance never asks for rewards, gifts, or any form of compensation as a condition for loan disbursement or financing approval.

What to Do If You Encounter a Suspicious Situation

If you come across any of the warning signs above, take these steps right away:

1. Save any evidence related to the suspected fraud, such as screenshots of chats or conversations, phone numbers used, or images of the fake website. This will help BFI Finance's internal team investigate the case more effectively.
2. Contact BFI Finance's official call center to confirm whether the communication you received truly came from BFI Finance.
3. Never share personal information—including your ID number, mother's maiden name, or OTP codes—with any suspicious party claiming to represent BFI Finance.

With more than 40 years of experience as a financing company, BFI Finance remains fully committed to protecting its customers from all forms of fraud. If you come across a suspicious number, social media account, website, or individual claiming to represent BFI Finance, do not proceed with any transaction or share personal information. Immediately verify through BFI Finance's official Call Center at 1500018, WhatsApp at 08821-15000-18, or email at [email protected].