Knowing how to check BPJS arrears is very important. This way, you can see how much needs to be paid to keep your membership active and ensure that healthcare services remain valid according to regulations.
According to BPJS Health rules, contributions must be paid every month, no later than the 10th, and the amount depends on the number of family members covered by the participant.
If contributions are not paid, BPJS Health membership will be temporarily deactivated and will only be reactivated once the arrears are settled. For participants requiring inpatient care, penalties will apply as stipulated.
Fortunately, there are several easy ways to check arrears, from the Mobile JKN application, WhatsApp, to e-commerce platforms that provide BPJS Health payment services.
Read through this article to the end so you know the practical steps to check arrears and avoid the risks of not paying BPJS Health contributions.
How to Check BPJS Arrears
There are several easy ways to check BPJS Health arrears. From using the official application to WhatsApp services, all can be done practically without having to visit the office directly. Here are the methods you can try:
1. Mobile JKN Application
One of the easiest ways to check BPJS contribution arrears is through the Mobile JKN application. Make sure the app is downloaded and registration is completed before starting. Here are the steps:
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Download the JKN Mobile app from the Play Store or App Store.
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Log in with your NIK or BPJS card number, password, and captcha code.
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Select the Others menu, then click Contribution Info to see the amount of arrears.
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For payment history, select Payment History Info and arrears details will appear on your smartphone screen.
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To pay, use the Virtual Account Info menu available for several banks such as BRI, BNI, Mandiri, and BTN.
2. BPJS Health Website
Besides the app, you can also check BPJS Health arrears online via the official website. It’s easy, just follow these steps:
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Open your browser and visit the official BPJS Health website at bpjs-kesehatan.go.id.
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Select Check BPJS Health Contribution on the homepage.
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Enter the 13-digit BPJS card number or NIK, complete with date of birth, and the validation code.
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Payment information, including arrears, will then be displayed.
This website also shows applicable penalties if any. This helps participants stay informed and make payments to continue enjoying BPJS services fully.
3. Via SMS
If internet access is limited, you can still check BPJS Health arrears via SMS with these steps:
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Open the SMS app on your phone.
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Type a message in this format: TAGIHAN [space] BPJS card number (example: TAGIHAN 001234567899).
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Send the SMS to the official BPJS Health number: 0877-7550-0400.
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You will receive an automatic reply displaying contribution information, including arrears if any.
This method is practical for those not used to the Mobile JKN app or official BPJS website.
4. Using e-Wallets
In addition to the official app, BPJS Health arrears can also be checked via digital wallets such as DANA, OVO, or ShopeePay. The steps are simple:
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Open the e-wallet app you use.
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Select the BPJS or Health Bill menu.
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Enter your BPJS Health participant number (or family member’s number).
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The system will display bill status and arrears (if any).
You can also settle the payment directly through the same app.
This method is perfect if you want a quick solution without logging into Mobile JKN or the BPJS website.
5. Check via e-Commerce
Several e-commerce platforms like Tokopedia and Shopee also provide BPJS Health bill checking services. The process is straightforward:
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Open the e-commerce app (e.g., Tokopedia).
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Select Top Up & Bills.
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Click the BPJS option.
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Enter your BPJS Health participant number.
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Tap Check Bill, and arrears details will appear on the screen.
This is practical since you can also pay directly through the same e-commerce app.
6. Through Gojek / Grab Apps
Besides transport services, Gojek and Grab apps also provide BPJS Health bill checking and payment features. You can access them through the bills menu. Here’s how:
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Open the Gojek or Grab app.
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Select GoBills (Gojek) or Bills & Top Up (Grab).
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Click BPJS Health.
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Enter your BPJS Virtual Account (VA) number.
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Information on arrears and total bills will appear immediately.
With this method, you can monitor and settle BPJS contributions anytime using apps you already use daily.
7. Through WhatsApp Chika
BPJS Health also provides an official chatbot service called Chika on WhatsApp. With this service, you can check arrears simply by chatting to 0811-8750-400. Here’s how:
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Send a message to WhatsApp Chika.
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Choose the service information offered.
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Type 2 for the contribution bill check menu.
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Enter your BPJS Health card number or NIK.
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Type your date of birth according to the requested format.
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Chika will reply with arrears details for your BPJS membership.
This service is convenient since it can be accessed anytime just through WhatsApp.
That’s the overview of how to check BPJS arrears, from practical steps to the importance of keeping your membership active.
Knowing your arrears and paying them promptly will help you avoid obstacles when using health services.
If you need financial support for additional healthcare needs beyond BPJS Health coverage, BFI Finance is ready to be your safe and trusted financial solution.
You can apply for financing using collateral such as Motorcycle BPKB, Car BPKB, or House/Shop Certificates.
All financing services from BFI Finance are licensed and supervised by the Financial Services Authority (OJK), so security is guaranteed. Get the funds you need with peace of mind, because #SelaluAdaJalan with BFI Finance.
